Operate

Pre-Opening Management

The pre-opening management phase will run concurrently with the build phase with the provision of a pre-opening budget in the preliminary business plan as part of the capital expenditure for approval.

This is an extremely crucial phase and assures a timely opening, smooth operation and success to the overall project.

Our pre-opening management team will oversee management and staff recruitment, training, establishment of personnel procedures and employee manuals, sourcing of staff accommodation, uniform development, administrative and operational systems, corporate structure, advertising and marketing plans, development of corporate image, cash handling procedures, safety procedures, evacuation & maintenance procedures and operations manuals.

Operational Management

We are able to operate the destination once completed - either by:

Seconding a senior manager from our head office to oversee the operational and technical management and the maintenance and repair of the facility post-opening, on a day to day basis for a determined length of time.

Have a member of our operations and technical teams make a pre-determined number of visits each month to monitor the overall operation on a regular basis.

Both of these options will ensure that the operation runs as a stand-alone unit and all activities will be performed by the operation under our full supervision. Reporting procedures will be set up to ensure that the client is fully informed. 

Regular operational audits will be performed to ensure that the optimum level of customer service is achieved thus maximising the guest experience.

Alternatively, we are suitably placed in the international community to advise, source and contract internationally recognised operators in the leisure, tourism, entertainment and hospitality markets.

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